Aurora Bank — Contact Center Workspace

HERE Enterprise Browser · FDC3 + OpenFin interop demo

Interop: browser
🌐

Eclipse CRM

Unified CRM portal

/eclipse

💳

Platino

Debit card legacy client

/platino

⚖️

One Disputes

Credit card claims & disputes

/one-disputes

📞

Genesys

Agent softphone (CCaaS)

/genesys

📚

ServiceNow

Knowledge base & scripts

/servicenow

Demo flow

  1. Open Genesys and answer the top queued call — it broadcasts an FDC3 contact context.
  2. Eclipse, Platino, One Disputes and ServiceNow all react in real time.
  3. In Eclipse, hit "Abrir Aclaración" in the footer bar (or "Aclarar" on a card transaction) → raises an FDC3 OpenDispute intent and opens One Disputes with a prefilled intake case.