Genesys Cloud CX

/ Agent Workspace
โœ“

You're ready for the next interaction

Pick a call from the queue below to begin.

Inbound Queue

5 waiting ยท 3 high priority
ChannelCustomerReasonPriWait
๐Ÿ’ฌChat
Sean Forbes
+1 (512) 757-4561
Duplicate credit card chargeHigh0:12
๐Ÿ“žVoice
Avi Green
+1 (212) 842-2383
Wire transfer recallHigh0:45
๐Ÿ’ฌChat
Edna Frank
+1 (650) 867-7686
Debit card PIN resetNormal0:08
๐Ÿ“งEmail
Pat Stumuller
pierre.dubois@example.fr
Foreign transaction disputeHigh1:32
๐Ÿ“งEmail
Ashley James
+44 191 3456234
Loan payment inquiryLow10:00