| ≡ Number | Short description | Category | Updated | Tags |
|---|---|---|---|---|
| KB-0001 | Handling Unauthorized Charge Disputes (Reg E) | Card Disputes | 2026-04-12 | disputereg-edebit |
| KB-0002 | Debit Card PIN Reset (Platino Procedure) | Scripts | 2026-03-22 | platinopindebit |
| KB-0003 | Loan Hardship Conversation Script | Scripts | 2026-05-01 | loanhardshipscript |
| KB-0004 | Reg E Timelines — Quick Reference | Compliance | 2026-02-18 | reg-ecompliance |
| KB-0005 | Fraud Escalation Path | Fraud | 2026-05-10 | fraudescalation |
| KB-0006 | KYC Refresh Procedure | Compliance | 2026-01-30 | kyccompliance |
| KB-0007 | Card Replacement Workflow | Card Disputes | 2026-04-02 | cardreplacement |
| KB-0008 | Chargeback Reason Codes Cheat Sheet | Card Disputes | 2026-03-15 | chargebackreason-codes |
| KB-0009 | Wire Transfer Recall Steps | Fraud | 2026-05-18 | wirerecallfraud |
| KB-0010 | Call Opening & Identity Verification Script | Scripts | 2026-05-15 | scriptverification |