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Knowledge [kb_knowledge]·23 records
≡ NumberShort descriptionCategoryUpdatedTags
KB-0001Handling Unauthorized Charge Disputes (Reg E)Card Disputes2026-04-12
disputereg-edebit
KB-0002Debit Card PIN Reset (Platino Procedure)Scripts2026-03-22
platinopindebit
KB-0003Loan Hardship Conversation ScriptScripts2026-05-01
loanhardshipscript
KB-0004Reg E Timelines — Quick ReferenceCompliance2026-02-18
reg-ecompliance
KB-0005Fraud Escalation PathFraud2026-05-10
fraudescalation
KB-0006KYC Refresh ProcedureCompliance2026-01-30
kyccompliance
KB-0007Card Replacement WorkflowCard Disputes2026-04-02
cardreplacement
KB-0008Chargeback Reason Codes Cheat SheetCard Disputes2026-03-15
chargebackreason-codes
KB-0009Wire Transfer Recall StepsFraud2026-05-18
wirerecallfraud
KB-0010Call Opening & Identity Verification ScriptScripts2026-05-15
scriptverification
KB-0101Account-to-Account Transfer — Agent WalkthroughPayments2026-06-02
transferpayments
KB-0102Transfer Limits, Cut-off Times and FeesPayments2026-05-28
transferpaymentslimit
KB-0103Wire Recall Request — Step by StepPayments2026-06-08
wirerecallpaymentsfraud
KB-0104Unauthorized Charge Intake Script (Fraud)Fraud2026-06-11
frauddisputereg-e
KB-0105Fraud vs. Billing Error — Choosing the Right PathFraud2026-05-19
frauddisputechargebackreason-codes
KB-0106Billing Error Dispute — Evidence ChecklistCard Disputes2026-06-01
disputechargebackreason-codes
KB-0107Credit Limit Increase — Eligibility and DecisioningCards & Loans2026-06-05
credit-cardlimitunderwriting
KB-0108Loan Payoff Quote — Per-Diem CalculationCards & Loans2026-05-30
loanpayoffhardship
KB-0109Hardship Programs for Cards and LoansCards & Loans2026-06-09
loanhardshipscriptcredit-card
KB-0110Lost or Stolen Card — Block, Reissue, ReviewCards & Loans2026-06-07
cardreplacementfraudpin
KB-0111PIN Reset & PIN-Locked CardsCards & Loans2026-05-24
pindebitplatino
KB-0112Balance & Statement RequestsPayments2026-05-21
statementbalancepayments
KB-0113KYC Refresh — What to Capture on the CallCompliance2026-06-03
kyccomplianceverification